Payments & Terms and Conditions

All quotations are based on the information provided and, where necessary, an assessment of the garden.

Any additional work or costs will be discussed and agreed before proceeding.

Materials, travel and garden waste removal will be included in your quotation where applicable.

Appointments are subject to availability. Regular maintenance visits will be arranged at an agreed frequency.

Appointment times may occasionally change because of weather, traffic or circumstances outside my control. I will contact you as soon as reasonably possible.

Payment can be made by card, bank transfer or cash.

Invoices are payable within 14 calendar days of the invoice date, unless otherwise agreed in writing.

If payment is overdue, I will contact you to arrange settlement. Future appointments may be paused until outstanding invoices are paid.

Please provide at least 48 hours' notice where possible if you need to cancel or rearrange an appointment.

For cancellations outside any applicable statutory cancellation period, a reasonable charge may apply if the cancellation causes a direct financial loss that I cannot reasonably avoid.

Any charge will be explained and will reflect the circumstances of the booking. Your statutory cancellation rights remain unaffected.

If you book by phone, online or away from my business premises, you may have a legal right to cancel within 14 days of entering into the contract.

Where this right applies, you can cancel by contacting me using the details below. You do not need to give a reason.

If you specifically request work to begin during the cancellation period, I will ask for your express agreement and explain any payment implications.

If you cancel after work has started, you may need to pay a proportionate amount for services already supplied, where the law permits.

If the service is fully completed during the cancellation period, your right to cancel may be lost where the required consent and acknowledgement have been obtained.

Where a statutory cancellation right applies, the required cancellation information and form will be supplied with your booking confirmation.

Please ensure I can safely access all agreed working areas at the scheduled appointment time.

Gates should be unlocked where agreed, and pathways and working areas should be reasonably clear.

If access is unavailable, I will try to contact you. The appointment may need to be rearranged.

All working areas must be free from dog and cat waste before I arrive.

For hygiene and safety reasons, I will not work in areas containing animal waste.

Please ensure pets are safely secured away from working areas while machinery is in use.

Where suitable and agreed, garden waste can be placed in your green garden bin.

Waste removal is available by arrangement and may incur an additional charge. This will be agreed before work begins.

Where waste removal is not included, garden waste will be left in an agreed location on your property.

Some gardening tasks cannot be carried out safely or effectively in severe weather or unsuitable ground conditions.

I may rearrange an appointment where conditions make the work unsafe or risk damaging your garden.

I will contact you to arrange a suitable alternative date.

Please tell me about known hazards, hidden cables, irrigation equipment, fragile features or other relevant conditions before work starts.

I will take reasonable care while carrying out the agreed services. Any concerns about completed work should be reported promptly.

Weekly or fortnightly visits will be arranged according to your garden's requirements and my availability.

The agreed maintenance schedule may be reviewed if the amount of work changes significantly.

Any proposed change in price will be discussed with you before taking effect.

Customer satisfaction is important to me. If you have any concerns, please contact me directly.

I will review the issue and work with you towards a reasonable resolution.

Nothing in these terms affects your statutory consumer rights.

Your contact and property details will be used to manage enquiries, bookings, quotations, invoices and customer communications.

Further information about how personal information is handled is provided in the website's Privacy Policy.